PRODUCT DESIGN · E-COMMERCE UX

Making 800+ holiday deals easier to discover

Most visitors land here without a destination in mind yet. I restructured the experience around exploration, making a large collection of deals easier to navigate, then validated the impact through A/B testing.

COMPANY
Ice Travel Group
ROLE
Product Designer
DURATION
2 months
LOCATION
🇬🇧 United Kingdom
+11ppincrease in conversion rates
FROM A FLAT LIST OF DEALS TO A CLEARER BROWSING EXPERIENCE
ORIGINAL
Original Deals Portal experience
Original Deals Portal experience
ORIGINAL SHIPPED Shipped mobile Deals Portal
01 — CHALLENGE

Users could find deals, but discovering them was difficult

The Deals Portal is the primary landing page for paid marketing traffic, every visitor arrives at a media cost, so how well the page converts that traffic directly affects return on ad spend.

The original experience was a long scrolling page made up of repeated components. Every deal category looked the same on the page, so nothing told users where to look first. They had to scan the whole experience to find what applied to them. Users could find individual deals, but the experience did not fully support inspiration-led browsing.

Original experience — long scrolling page of repeated components
02 — APPROACH & PROCESS

Three decisions shaped the direction of the redesign:

01
PROBLEM FRAME
Diagnose before designing

Most holiday shoppers don't know where or when they want to go yet. They are still exploring possibilities rather than looking for a specific deal. The challenge was helping users make sense of the available options and navigate the page more easily.

02
DESIGN PRINCIPLE
Structure around how people think

Restructured the page hierarchy around the categories users were already browsing, giving each section clearer purpose and making the experience easier to scan.

Holiday themes · Destinations · Airports · Budget · Month
03
OUTCOME
Testing whether clearer structure could improve discovery

This was a restructuring problem, not a feature problem. The opportunity wasn't adding more functionality, it was helping users navigate the options already available. The redesign was launched as an A/B test to validate whether these structural changes improved performance.

EARLY EXPLORATION Earliest wireframe testing named category tabs for the Deals Portal First pass: testing whether grouping deals into named categories alone would shorten the path to a relevant deal, before investing in visual polish.
03 — SOLUTION

A clearer way to browse holiday deals

The redesign focused on reducing friction in a content heavy experience. By shortening the hero to bring key information into view sooner, introducing sticky navigation, and creating a clearer hierarchy between deal sections.

Final desktop Deals Portal design
Final mobile Deals Portal design

FINAL DESIGN — DESKTOP + MOBILE

Hierarchy

Every component had equal weight before. Named, ranked categories gave users a clearer structure to scan instead of a wall of repeated sections.

Browsing

The experience was designed mobile-first, with denser card layouts and simpler interactions. Departure airport lists became dropdowns to reduce scrolling and improve scanability.

04 — RESULTS

Validated through A/B testing

The redesigned Deals Portal was iterated and validated through A/B testing against the previous live version.

71%
Conversion rate
Previous version: 60%
+11 percentage point increase
£0.60
Revenue per session
Previous version: £0.50
+£0.10 increase
112%
Return on ad spend
Previous version: 94%
+18 percentage point increase

The uplift came from improving how users navigated and understood the available deals, through stronger hierarchy, reduced scroll depth, and more effective mobile patterns.

Both versions shared some underlying Sanity components, meaning some improvements were already present across both experiences. This gave us a more conservative measure of the redesign’s impact.

A/B test charts comparing return on ad spend, conversion rate and revenue per session between versions

A/B test results comparing the updated Deals Portal experience against the previous live version.

05 — REFLECTION

The biggest takeaway was that users don’t always need more options, they need clearer ways to understand the options already available. Improving the structure of the experience had more impact than adding new functionality.

Interested in the details?
gabriella-smith@hotmail.com
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